This mobilization involves the relocation of the first expat at one of the leading research and advisory companies from US to India. This global company serves 15,600 client organizations around the world and is present in 100 countries.
The client recruited TAJ Relocations to facilitate the relocation of their executive. TAJ structured the relocation program to improve the overall experience of their resource moving to Gurgaon.
TAJ handled the challenge with responsiveness and high touch. All queries were addressed promptly, and no detail was too minor to be overlooked. With this diligent duty of care and expertise, TAJ’s was able to gain the client’s confidence and make the most of a terrific opportunity.
Initially TAJ was assigned the Home Search and Orientation services. However, while assisting the assignee, they were so happy with the TAJ Treatment, they extended the services required to every single requirement the Assignee needed for settling in India.
Outcome:
Through this one opportunity TAJ was able to convert this company into a client which
presented more opportunities and new business. This was a win-win situation to both
parties: the client needed to engage with a single point of contact to accomplish a
seamless experience for their assignee and with TAJ’s performance they secured all
their future relocation business with the client.
“Really excellent service from TAJ consultant. Very well-informed, she was able to give excellent and impartial advice and was at all times helpful and polite. Answered all our questions knowledgably. Even when local support staff started to go a little off track for the accommodation that was appropriate to us, our Consultant quickly shut that down and got back to focusing on what was appropriate. Overall she worked very well & provided us an excellent experience that gave us the information we needed to make our decision to take the assignment in India.”
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